Are your tours private?
All our tours are private. Your tour is arranged for your own party rather than as a shared public group.
Frequently Asked Questions About Private Tours in Prague
Find answers to common questions about our private tours in Prague and the Czech Republic. For details that vary by tour, such as the meeting point, itinerary, inclusions or price, please refer to the individual tour page.
About our private tours
Which languages are available?
Our standard guide languages are English, German and Italian. Guides speaking other languages can often be arranged on request, subject to availability.
Can the tour be customised?
If you would like to modify the programme or arrange a tailor-made experience, contact us with your requirements. We will confirm what can be arranged for your requested date and group.
Meeting points, pickup and transport
Where does my tour start?
The meeting point or pickup information is shown on the individual tour page. Please check the Meeting point information for the specific tour you are booking.
Is hotel pickup available?
Pickup arrangements depend on the individual tour. Please check the Meeting point information on the tour page for the applicable starting or pickup arrangement.
Is transportation included in the tour?
Transportation depends on the individual tour. The tour page identifies what is included in the standard package and what is not included.
Booking and special requests
How do I book a tour?
You can send a booking request from the individual tour page. If you need a tailor-made programme or have questions before booking, you can also contact us directly.
Can I make special requests?
Yes. If you need a different language, programme adjustment, special arrangement or another personalised request, contact us with the details and we will confirm what can be arranged.
Prices, inclusions and options
What does the advertised package price include?
The advertised standard package price applies to the standard tour or experience as described on the tour page and in its included items. Any exclusions, optional extras or alternatives are shown separately where applicable.
What are optional extras?
Optional extras are additional non-standard services or activities that can be arranged on request. They are not included in the standard package price.
What does an alternative mean on a tour page?
An alternative replaces or changes part of the standard programme rather than being an additional standard inclusion. Availability and any resulting arrangements are confirmed when the alternative is requested.
Can the price change if I customise the tour?
A requested change to the standard programme may affect the final price. Any customised arrangements should be confirmed with us before booking.
Changes and cancellation
Can I change my booking?
If you need to change a booking or requested arrangement, contact us as soon as possible. Whether a change can be made depends on the booking and the services already arranged.
What happens if I need to cancel?
Cancellation conditions are governed by the applicable booking terms. Please review the Terms and Conditions for the authoritative cancellation information relating to your booking.