Terms and Conditions
These terms and conditions govern your use of our travel services.
1. General
By booking a service through our website or email, you agree to these terms and conditions. Our company acts as a travel agency that connects clients with licensed guides, transport providers, and event organizers.
2. Booking and Payment
All bookings must be confirmed in writing. Payment methods accepted: bank transfer or payment gateway (details will be provided). Full payment is required before the service date unless otherwise agreed.
3. Cancellation Policy
Cancellation more than 7 days before the service: 100% refund.
Cancellation 3–7 days before the service: 50% refund.
Cancellation less than 3 days before the service: no refund.
No show: 100% cancellation fee
4. Responsibilities
We only act as an intermediary. We are not responsible for delays, cancellations, or damages caused by third-party service providers. However, we only work with verified and licensed professionals.
5. Insurance
We recommend that all clients arrange their own travel insurance.
6. Complaints
Any complaints must be submitted in writing within 7 days after the service date.
Complaints Procedure
We aim to provide high-quality services. If you are not satisfied, you can file a complaint.
1. How to Submit a Complaint
Send your complaint in writing to our email: [Email Address] Include:
2. Time Limit
Please submit your complaint within 7 calendar days after the service was delivered.
3. Resolution Time
We will acknowledge your complaint within 3 working days and provide a resolution or response within 14 days.
Privacy Policy
We value your privacy. This policy explains how we handle your personal data in accordance with the General Data Protection Regulation (GDPR).
